City of Beresford

Position Description

Telephone Technician I

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Job Description

BeresfordTel is a thriving broadband and telecommunications service provider that connects the people and businesses of Beresford, SD through a robust fiber optic network. We deliver our customers the highest quality Internet, with speeds up to 1 Gig, Cable TV, and local and long-distance phone service. BeresfordTel also provides enterprise solutions including Hosted PBX and surveillance camera systems. BeresfordTel’s dedicated staff are focused on providing our customers with the best technology and support.

Our telephone technician I will install, maintain and service customer’s home or business location, installs fiber drops, network interface devices and ONT’s and performs initial wiring and rewiring for new subscriber systems. Our technician may also install broadband communications equipment and cable TV service and will provide maintenance for the telephone buildings.

 

This position requires the ability to complete work on an individual basis and to participate as a member of a team to complete tasks and engage in problem solving activities. As experience and knowledge is gained, incumbents are expected to progress to more complex assignments and require less supervision.

 

Essential Job Functions

• Installs new service & equipment for subscribers by installing fiber drops, network interface devices, and ONT’s.

• Maintains, troubleshoots and repairs existing outside plant by using test equipment to locate line trouble.

• Complete installation and trouble service orders.

• Assist in installation of other diversified telco services, including broadband communications, video, surveillance systems, fiber optic facilities, etc.

• Maintain fiber optic and CATV facilities.

• Maintain material inventory on work vehicle.

• Locate underground cables per requests and respond to emergency locates on a 24/7-hour basis.

• Installation and repair of customer premises equipment.

• Perform line work & ground work as necessary.

• Maintain buildings by dusting, sweeping, vacuuming, and mopping floors.

• Pick up incoming freight & deliver to appropriate person or put away.

• Maintain inventory of stock for telephone, internet, and cable TV department. Informs appropriate personnel when supplies need to be ordered.

• Assist with buried fiber & cable TV main line when requested.

• Check returned equipment. Cleans and stores for future use or discards when appropriate.

• Assist technicians to install and remove CATV traps.

• Removal of snow from sidewalks & driveways of assigned areas.

• Perform other duties as assigned.

 

Knowledge, Skill, Abilities

• Some knowledge of telecommunications plant, equipment, operations, and maintenance preferred.

• Ability to read/interpret documents such as maps, staking sheets, etc.

• Working knowledge of Windows based personal computer equipment, including Microsoft Office Suite.

• Ability to safely use ladders, trenching equipment and other associated construction equipment.

• Must be detail oriented with strong verbal and written communication skills.

• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

• The physical demands of this position require standing, sitting, stooping, kneeling, walking, the ability to lift at least 50lbs, and working from heights 15ft or above.

• Employee must be able to work in an outdoor environment year-round in all weather conditions.

• Must demonstrate a positive attitude in a rapidly changing industry.

• Knowledge of company products and services.

• Ability to set priority of tasks according to urgency.

• Ability to maintain accurate, up-to-date records.

 

Education and Experience

• High School diploma or equivalent.

• 1-2 years of experience in the Telecommunications field preferred.

• Degree in Telecommunications, Computer Networking, or similar degrees preferred.

• Possess and maintain a valid and insurable South Dakota driver's license.

 

What this Position Offers You

• Great work environment in a family-friendly community.

• An attractive compensation and benefits package. Pay depending on experience.

 

Other

• Must reside within 15 minutes of Beresford, SD.

• Monthly on-call rotation.

• Attend outside training opportunities as necessary.

 

Location

• Beresford, South Dakota

 

This job description is intended to illustrate the general nature and level of work expected of employees assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for this position. Furthermore, this is not a contract for employment and is subject to change at the discretion of management.

Application may be picked up at BeresfordTel, 120 E Main St., or Beresford City Hall, 101 N 3rd St. Please send application and resume to BeresfordTel General Manager, 101 N 3rd St., Beresford, SD 57004. Position is open until filled. EOE